Press Release · DiRAD Technologies
DiRAD Technologies Expands Customer Experience Suite with Launch of DiVA, a Next-Generation AI-Powered Virtual Agent
Distributed by AI AI List · Originally issued via PRWeb
DiRAD Technologies, Inc, a leading provider of enterprise contact center and customer experience solutions, announced the launch of DiVA (DiRAD Virtual Agent), the newest AI-powered addition to its suite of customer service technologies.
CLIFTON PARK, N.Y., Nov. 3, 2026 — DiVA is an autonomous AI-powered virtual agent engineered to deliver natural, human-like dialogue interactions across support channels. Built to simplify daily operations and handle high-volume routine inquiries, DiVA enables organizations to automate end-to-end customer workflows without requiring complex coding or extensive developer resources.
"We've worked with government agencies for years, and with ever-increasing costs, they're reaching out to us for the latest solutions that will improve the customer experience 24x7 while decreasing their overall budget," said John Michne, DiRAD Vice President. "DiVA is a force multiplier, and can handle virtually any customer interaction," he added.
DiVA is fully compatible with existing CX platforms and is available to deploy immediately. To learn more about DiVA, visit www.dirad.com/products/diva.
Media Contact
John Michne, DiRAD Technologies, 1 5185094014, [email protected], www.dirad.com
SOURCE DiRAD Technologies
About DiRAD Technologies
Founded in 1984 and located in Clifton Park, New York, DiRAD Technologies, Inc. is a telecommunications solution innovator, providing next-generation Unified Communications, Contact Center technology and staffing, Virtual Agents, and Interactive Voice Response (IVR) solutions. DiRAD partners with customers to deliver dramatic results through innovative technology, improving customer service, efficiency, and cost savings. DiRAD's major customer segments include government and higher education, with a national sales and support presence.