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NovaTalks.AI Q&A

What is NovaTalks.AI?

NovaTalks.AI is an omnichannel platform for customer care and sales. It is an all-in-one solution that merges social channels into one innovative solution, allowing businesses to be in touch with their customers the way they prefer.

How to use NovaTalks.AI?

To use NovaTalks.AI, businesses can register for a free 7-day trial and then select their desired channels, such as Viber, Instagram, WhatsApp, Facebook Messenger, and more. The platform provides a messenger and online chat widget for the website, offers the opportunity to create personalized chat-bots, and incorporates features like quality reviews, big data text analytics, and data reporting. Users can automate the processing of customer messages, communicate with clients 24/7, and provide personalized support and care.

Is there a trial period to test the platform?

Yes! In order to test NovaTalks platform on the trial period you have to fill in the form or message one of our agents in the chat. You will receive 7 days of free period with your account, where you can test all of the functions, set all of the messaging channels you need.

What file types does the platform support?

The platform supports images, videos, documents, and emojis. This means you would be able to exchange screenshots, document scans, video reports, etc.

How does technical support work?

After being connected to NovaTalks platform you would get your personal technical specialist, who would be there for you every step of the way to answer your questions and provide any required information to use the platform to the full potential.

Is there a limit on the number of connected agents?

At the moment there is no limit on the number of agents you can have for your customer support. Register for your 7 day free trial period and let us know how many agents you would like to connect.

NovaTalks.AI's Core Features

  • Messenger and online-chat widget for your website
  • Personalized chat-bots
  • Up-to-date data storage and reporting
  • Big data text analytics
  • Integrated IVR and automated responses
  • Quality assessment of customer communication
  • Exchange of media files with customers
  • Personal client portfolio and chat history
  • Message templates for quicker support
  • Segmentation and tagging of incoming requests/messages
  • Processing of customer inquiries from multiple channels in one dashboard
  • Automated distribution of chats between agents

    NovaTalks.AI's Use Cases

  • Increasing sales by guiding customers from inquiries to purchase or appointment scheduling
  • Staying in touch with customers 24/7 and automating message processing
  • Providing support and care with securely stored and segmented data for personalized communication

    NovaTalks.AI Traffic

    Monthly Visits: 19.2K
    Avg.Visit Duration: 00:00:00
    Page per Visit: 0.00
    Bounce Rate: 0.00%
    Mar 2023 - Mar 2024 All Traffic
    Top 5 Regions Colombia: 6.30%
    Turkey: 6.15%
    Vietnam: 4.96%
    Indonesia: 4.83%
    United States: 4.55%

    NovaTalks.AI Categories: AI Advertising Assistant