Mava Q&A
What is Mava?
Mava is an AI-first customer support platform that connects to your community channels. Manage support requests from a shared inbox, track metrics and use AI to automatically respond within private tickets & public Discord channels, 24/7, in 100+ languages.
How to use Mava?
Seamlessly support your community across multiple channels from one powerful and secure dashboard. Train Mava's AI in minutes by leveraging existing support content from platforms like Github, Google Docs, and your website. Use Mava's web chat, Telegram, and Discord Ticket Bot to connect with your users wherever they are and support them on their favorite channels. Supercharge your support operations by accessing support metrics and transforming user feedback into actionable insights.
What is Mava?
Mava is an AI-first customer support platform that manages support requests from a shared inbox, automatically responds within private tickets & public Discord channels, and provides support in 100+ languages.
How does Mava work?
Mava connects to your community channels and uses AI to automatically respond to support requests. It can support users in private tickets as well as public channels. If AI can't resolve a support ticket, it seamlessly hands it over to human agents.
What channels can Mava support?
Mava can support users on web chat, Telegram, and Discord Ticket Bot. It provides a shared inbox to manage support requests from all these channels.
Can Mava handle support in multiple languages?
Yes, Mava can automatically respond to support requests in over 100 languages.
What metrics can I access with Mava?
With Mava, you can access support metrics to enhance your support performance. Mava's AI can also transform user feedback into actionable insights.
Mava's Core Features
Mava's Use Cases
Mava Traffic
Monthly Visits: 70.0K
Avg.Visit Duration: 00:12:58
Page per Visit: 2.76
Bounce Rate: 27.09%
Jun 2023 - Mar 2024 All Traffic
Geography
Top 5 Regions Ireland: 22.85%
United States: 11.23%
Afghanistan: 3.38%
Maldives: 2.26%
Paraguay: 1.90%
Jun 2023 - Mar 2024 Desktop Only
Traffic Sources
Direct: 64.03%
Search: 34.76%
Display Ads: 0.95%
Referrals: 0.26%
Mail: 0.00%
Social: 0.00%
Mava Categories: AI Customer Service Assistant