Yuma Ticket Assistant Q&A
What is Yuma Ticket Assistant?
Yuma Ticket Assistant is an AI that integrates with your Help Desk software to automate response drafting for customer tickets. Improve efficiency and support quality, increase customer satisfaction, and boost revenue.
How to use Yuma Ticket Assistant?
Yuma Ticket Assistant can be easily integrated with your Help Desk software, such as Zendesk or Gorgias. Once integrated, it analyzes incoming support tickets and drafts appropriate responses for your agents to review and send. It also offers features like conversation thread summarization, writing style customization, and multilingual support to enhance customer service.
What is Yuma Ticket Assistant?
Yuma Ticket Assistant is an AI that automates the drafting of responses for customer support tickets. It integrates with Help Desk software to improve support efficiency and quality, increase customer satisfaction, and boost revenue.
How does Yuma Ticket Assistant work?
Yuma Ticket Assistant analyzes incoming support tickets and drafts appropriate responses for agents to review and send. It also offers features like conversation thread summarization, writing style customization, and multilingual support.
Which Help Desk software does Yuma Ticket Assistant integrate with?
Yuma Ticket Assistant natively integrates with Zendesk, Gorgias, and Shopify. Support for more platforms is coming soon. If you need support for a specific platform, you can contact the Yuma team.
Can Yuma Ticket Assistant handle multiple stores or brands?
Yes, Yuma Ticket Assistant can handle multiple stores or brands on the same helpdesk instance natively.
Does Yuma Ticket Assistant support multilingual responses?
Yes, Yuma Ticket Assistant speaks the 15 most common languages and can draft responses in the appropriate language based on the language of the incoming ticket.
Can Yuma Ticket Assistant retrieve information from Shopify?
Yes, Yuma Ticket Assistant can automatically retrieve information from your Shopify products and pages, including live prices and availability of product variants.
Yuma Ticket Assistant's Core Features
Yuma Ticket Assistant's Use Cases
Yuma Ticket Assistant Traffic
Monthly Visits: 6.3K
Avg.Visit Duration: 00:03:33
Page per Visit: 5.90
Bounce Rate: 32.89%
Dec 2022 - Mar 2024 All Traffic
Geography
Top 5 Regions United States: 24.77%
France: 16.67%
Denmark: 12.92%
Australia: 7.93%
Singapore: 6.85%
Dec 2022 - Mar 2024 Desktop Only
Traffic Sources
Direct: 68.32%
Search: 16.94%
Referrals: 9.63%
Social: 3.89%
Mail: 1.22%
Display Ads: 0.00%
Yuma Ticket Assistant Categories: AI Chatbot